BBVA Compass

Reviews

• ★ ★ ★ ★ ★
  I've always had very friendly, prompt service. Note: they have moved! Keep driving past the stand alone building, they are now part of the strip-mall behind the original location.
  By Michael Lane, February 09, 2018
• ★ ☆ ☆ ☆ ☆
  I visited this branch on 10/20/17 to make business deposits . I arrived at 9:05 and waited 20 minutes before my deposits were completed. During that time, I watched the customers come and go with no attention to me. I later called the manager and made excuse about how he was short staffed being busy. If that was the case why was I left unattended as customers were making transactions and leaving while I waited in the commercial lane. I informed the manger that customer service is important and he was not interested in my opinion. As a manager, making excuses to a customer is not acceptable and having over the top customer service should be high priority. I will not visit this branch anymore and if they need training on good customer service visit the Forest and Preston Road Compass Branch.
  By Nicholas Felix, October 10, 2017
• ★ ★ ★ ★ ★
  This location is good if they are still open. They have always been nice to me, and helpful. I have not had any issues with them so far. They are a bank that appreciates your business and do not care about your race, color, or sex. They also have a great service, and technologically advanced apps. I do not know why some people are saying negative things about this bank location. I would not trust a review that do not explain why they are dissatisfied. Some people are just angry because of their own negligence, and inability to do things right. However, their are times that a customer complain is real, and that is when they explain themselves why in a clear enough fashion and have a reasonable cause.
  By inkuban, April 22, 2017

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